Frequently Asked Questions (FAQs)

1. What is an SMM Panel?

An SMM Panel is a platform where you can purchase social media marketing services. (Likes,Followers,Views,Save,Favorite,Share,Comments )

2. When will my order start?

Each service has a different start time. Please check the service description before placing your order.

3. What is Refill?

Refill means if the delivered followers/likes drop within the refill period, they will be restored free of charge.

4. What is Partial?

You will only be charged for the quantity successfully delivered. The remaining amount for any undelivered services will be refunded to your panel account balance.

5. What is Start Count?

Start Count is the number of followers, likes, views, or other engagement on your account before your order starts.

6. What is Under Start Count?

What does “Below/Under Start Count” mean?

The Start Count is the number of followers, likes, views, or other engagement on your account at the time your order is placed. Our system automatically records this count before the order starts.

For refill eligibility, your current count must remain above the recorded Start Count.

Example:

If your order is completed and later experiences a drop, you will receive a refill only if your current count is still above the original Start Count.

If your current count falls below the Start Count, no refill will be provided. This usually means that followers, likes, views, or other engagement received from previous orders or other sources have also dropped.

📍Below/Under Start Count = No Refill & No Refund

7. Which link is required for Followers orders?

For Followers services, submit your Profile URL only.

8. Which link is required for Views, Likes, Comments, Shares, Saves, and Favorites?

For these services, submit the Post/Video/Reel URL only.

9. What is Mass Order?

Mass Order allows you to place multiple orders at once by uploading a list of links and quantities.

10. What does Non Drop mean?

Non Drop means the service is designed to minimize drops, but no service can guarantee zero drops due to platform updates.

11. Will I get a refund if my order is marked Complete?

No. Once an order is marked Complete, no refund will be provided.

12. Can I cancel my order?

Orders that have already started cannot be canceled.

13. Do I need to provide my account password?

No. We only require the correct Order ID. Never share your password.What information is required to request support?

To process your request, please provide your Order ID With Support requests  Cancel/Refill/Partial/Speed Up. Without a valid Order ID no support Possible.

14. Can I place multiple orders for the same link?

Don't place multiple orders on the same time same link . Please wait until your previous order is completed before placing another order for the same link.

15. What happens if my order is not completed?

If an order cannot be completed or fails, the refundable amount will be credited to your panel account balance.

16. Can I withdraw my panel balance?

No. Once funds are added to your panel account balance, they are non-refundable and cannot be withdrawn.

17. Why is my order delayed?

Delays may occur due to high demand, provider maintenance, or social media platform updates.

18. How can I contact support?

You can contact us through Support Tickets, Live Chat, or WhatsApp